1st Level Support

**Based in Kuala Lumpur** We are looking for an experienced **Team Leader - 1st Level Support** to lead our **ServiceDesk and Field Service** teams. This role is critical in ensuring efficient **incident resolution, customer support, and service process optimization** while building and developing a high-performing team. **Key Responsibilities**: - Lead,...

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

Responsible for 1st & 2nd level troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops. - Desktop Support through remote access Coordination with clients and customer regarding their problems - Installation, support and troubleshooting of software, hardware, and peripheral device - Monitoring. Troubleshoot. Windows...

Job Descriptions: - Perform desktop related cases and service requests - Provide IT Support for the end-users - Perform 1st level troubleshooting - Trouble shooting PCs software, hardware, laptops, printers, Local Area Network ,Applications support and Servers health check - Repair and service of PCs hardware and laptops. - Macintosh OS, MacBook support. -...

Job Descriptions: - Perform desktop related cases and service requests - Provide IT Support for the end-users - Perform 1st level troubleshooting - Trouble shooting PCs software, hardware, laptops, printers, Local Area Network ,Applications support and Servers health check - Repair and service of PCs hardware and laptops. - Macintosh OS, MacBook support. -...

**We are a UK based, award winning, IT services and technology company with over 25 years’ experience.** **Job Requirements and Responsibilities**: - Acting as a point of contact for technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team - Managing incidents, requests and problems - Providing a...

**You want to** Give customers and internal users an excellent and stress-free experience while reaching out to support Diagnose and find root causes to issues raised by customers and end users Log, track and manage support tickets using a ticketing system Build a knowledge base for problem diagnosis and resolution Setup processes and infrastructure to help...

Provide 1st level support (Install, Setup, Configure, Data migration, Upgrades) - **Provide 1st Level support and maintenance for desktop/laptop and related peripherals.**: - Internship position(s) for duration of 6 month(s). - **Willing to work at KL Sentral area / Plaza Damansara**: - 24/7 rotational shift (5 days job) **Job Type**: Contract Contract...

Provide 1st level support (Install, Setup, Configure, Data migration, Upgrades)Provide 1st Level support and maintenance for desktop/laptop and related peripherals.Performing troubleshooting to identify the problem/issues related to desktop, laptop, application/software and printerCandidate must possess or currently pursuing a Diploma or Bachelor's Degree in...

**Job Title**:Application Support & QA Analyst** **Refined Job Description**: We are looking for a detail-oriented and proactive **Application Support & QA Analyst** with 3-4 years of experience to support business operations and ensure high-quality system implementations for our BNPL (Buy Now Pay Later) platform. **Key Responsibilities**: - Provide daily...