Application Support
6 days ago
**Job Title**:Application Support & QA Analyst**
**Refined Job Description**:
We are looking for a detail-oriented and proactive **Application Support & QA Analyst** with 3-4 years of experience to support business operations and ensure high-quality system implementations for our BNPL (Buy Now Pay Later) platform.
**Key Responsibilities**:
- Provide daily support to business users for **bulk upload activities**, including issue troubleshooting, reconciliation, and rectification.
- Coordinate and conduct **User Acceptance Testing (UAT)** with IT teams, vendors, and stakeholders to ensure smooth and successful system testing.
- Prepare and maintain **comprehensive test documentation** (test plans, test cases, UAT results) and manage uploads on Jira.
- Execute **post-implementation verification** and coordinate **pilot testing** to validate successful deployment.
- Offer **1st-level technical support** for production issues by performing root cause analysis, troubleshooting, and implementing permanent corrective actions per SLAs.
- Assist users with **system-related queries and issues**, ensuring business continuity and user satisfaction.
**Requirements**:
- Strong analytical and troubleshooting skills.
- Familiarity with **UAT processes**, **Jira**, and **test documentation standards**.
- Good communication and coordination skills with cross-functional teams.
Pay: RM6,000.00 - RM7,000.00 per month
**Experience**:
- Application Support & QA: 2 years (required)
- Software Testing: 2 years (required)
- UAT processes, Jira, and test documentation standards.: 1 year (required)
Work Location: In person
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