IT Application Support

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AppFuxion Consulting Full time

Job Summary:

The
Application IT Support
role is responsible for maintaining, troubleshooting, and optimizing business applications, ensuring their availability, performance, and security. This role involves resolving technical issues, providing user support, and collaborating with development teams for enhancements and bug fixes.

Key Responsibilities:


Application Maintenance & Support

o  Monitor and maintain application performance, uptime, and availability.

o  Troubleshoot and resolve technical issues related to software applications.

o  Ensure applications run smoothly with minimal downtime.


Incident & Problem Management

o  Respond to and resolve user-reported issues within defined SLAs.

o  Conduct root cause analysis and implement permanent fixes.

o  Escalate complex issues to relevant teams for resolution.


User Support & Training

o  Assist end-users with application-related queries and technical guidance.

o  Provide training and documentation for application usage.

o  Develop knowledge base articles and FAQs for common issues.


System Monitoring & Performance Optimization

o  Use monitoring tools to track system performance and identify potential problems.

o  Optimize application performance by tuning configurations and resources.

o  Ensure system backups and disaster recovery plans are in place.


Deployment & Change Management

o  Support application deployment, updates, and patch management.

o  Work with development teams to test and roll out new features.

o  Ensure compliance with IT policies and change management procedures.


Security & Compliance

o  Ensure applications adhere to security best practices and regulatory requirements.

o  Conduct regular security reviews and apply necessary patches.

o  Manage user access controls and permissions.


Collaboration & Continuous Improvement

o  Work closely with development, infrastructure, and business teams to enhance application functionality.

o  Identify opportunities for automation and process improvements.

o  Stay updated with new technologies and best practices.

Requirement

  • Education:
    Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience:
    1-3 years in application support, IT helpdesk, or software troubleshooting (fresh graduates with relevant internships may be considered).
  • Technical Skills:
  • Proficiency in
    SQL, scripting (Python, PowerShell, or Shell Scripting), and troubleshooting application logs
    .
  • Familiarity with
    Windows/Linux environments, cloud platforms, and ITIL processes
    .
  • Knowledge of
    API integrations, networking, and monitoring tools (Splunk, AppDynamics, etc.)
    is a plus.
  • Soft Skills:
  • Strong problem-solving, analytical, and communication skills.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • Team player with a proactive and customer-oriented mindset.

  • Application Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cagamas Berhad Full time 40,000 - 80,000 per year

    We are seeking a proactive and detail-oriented Application Support to ensure the smooth operation, maintenance, and continuous improvement of our enterprise applications. This role acts as the first line of support for application-related issues and collaborates closely with users, developers, and infrastructure teams to resolve incidents, implement fixes,...

  • IT Application Support

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    Responsibilities:Perform 2nd level support to business applications (ERP, POS, CRM, B2B, etc).Maintaining and support data integration between business application in SQL, etc.Assist, develop and support web portal (reporting/mini application) and integration program in ASP/VB.Net.To carry out any other new application/system implementation, support and...

  • IT Application Support

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us…Job Purpose SummaryProvide technical support to the Retail Banking System (RBS) CASA, CIF, Host Teller/DSP related issue; related downstream & interfaced application systems.Manages, supervises and work with team to support business applications related functions including user...

  • IT Application Support

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HLB Full time

    If you are looking to excel and make a difference, take a closer look at us…Job Purpose SummaryProvide technical support to the Retail Banking System (RBS) CASA, CIF, Host Teller/DSP related issue; related downstream & interfaced application systems.Manages, supervises and work with team to support business applications related functions including user...

  • IT Application Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TC Contact Centre Services Sdn Bhd Full time 12,000 - 48,000 per year

    Job Responsibilities:Responsible for providing end-to-end application support to business units by working closely with internal/external IT support teams.Identify improvement to address recurring issues to ensure issues are not repeated.Maintain strong understanding on the business process and system functionalities.Proactively identify potential issues and...

  • IT Application Support

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hiree Full time

    JOB PURPOSEProvide Payment system (RPP, FPX, Direct Debit, IBG, SWIFT/Rentas) development, support and maintenance. Perform system requirement study, analysis & design, development/enhancement, testing, implementation, and support. Participate in project activities according to Standard Operating Procedures (SOP) towards achieving organizational goals,...

  • Application Support

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Encora Full time

    Support and maintain business applications to ensure stability and uptime.Monitor systems, troubleshoot issues, and resolve incidents promptly.Work with internal teams and vendors to handle support tickets and change requests.Assist in testing activities (VIT, SIT, UAT) and document findings.Prepare and update technical documentation and reports.Contribute...

  • Application Support

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Penta Consultancy Sdn. Bhd Full time

    Job Responsibilities:Ability to keep customer at the forefront of all requests and advocate for the Customers needs at all timesAdvocate for Customer Success Own and track tickets within SLAsIdentify, resolve or manage the resolution of system issuesFamiliarity with multichannel service delivery and communications to handle service requestsSupports internal...

  • Application Support Analyst

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    About the role Verinon Technology Solutions Sdn Bhd is seeking an experienced Application Support Analyst/Technical Support Analyst to join our team in Kuala Lumpur. This is a full-time position that will play a crucial role in providing technical support and ensuring the smooth operation of our critical business applications.What you'll be doingProviding...

  • L2 Application Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Unison Consulting Full time 60,000 - 120,000 per year

    L1 / L2 Production Support (Unix shell scripting, Sql)Experience in Unix commands, SQL queriesRecent experience in working with Java J2EE applications will be additional advantageExperience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Unix, SQLKnowledge of web applications, batch jobs, JBOSS,...