Control Tower Specialist

2 days ago


George Town, Malaysia Pride Professional Sdn Bhd Full time

Join a Growing International Logistics MNC as a **Control Tower Specialist - Regional Logistics Operations**

Are you a **logistics specialist** who thrives in a fast-paced environment, ensuring smooth shipment flows and delivering top-tier customer service? If so, we have an exciting opportunity for you
- **Location**: George Town, Penang

**Key Responsibilities**:

- **Monitor & Track Shipments** - Provide real-time updates on shipment status and delays.
- **Proactive Exception Management** - Anticipate and resolve transit time challenges.
- **Process Compliance** - Adhere to company and industry best practices in logistics operations.
- **Quote Assistance** - Support sales and department teams with ad-hoc rate quotations.
- **Cross-Countries Coordination** - Ensure smooth communication between origin and destination teams.
- **Reporting & Analysis** - Generate key reports for operational insights.
- **Issue Resolution** - Escalate and resolve shipment-related issues efficiently.
- **Customer Service Excellence** - Provide seamless logistics support and proactive communication.

**What We’re Looking For**:

- **Qualifications**: 2+ years of experience in Logistics, Freight Forwarding, or Supply Chain Operations.
- Strong **analytical & problem solving skills**.
- Excellent communication skills with a **customer-first mindset**.
- Ability to work in a **fast-paced, high-pressure** environment.

**Why Join Our Client?**
- Work in a dynamic **regional logistics control tower**.
- Gain exposure to **global supply chain operations**.
- Competitive salary package with career growth opportunities.
- Be part of a company that values **efficiency and innovation** in logistics.

**PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore. We connect talents with the right opportunities, ensuring the perfect match for both employers and job seekers.**

Pay: RM4,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

**Experience**:

- Freight Forwarding: 2 years (required)

**Language**:

- English (required)

Work Location: In person



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