Customer Service Consultant

3 days ago

Setiawangsa, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

**Job Duties**:

- As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
- Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
- Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.
- To maintain accurate and comprehensive record of new and existing customers.

**Requirements**:

- Preferably with retail experience in telecommunication products and services.
- At least One (1) year of working experience in the related field is required for this position.
- Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
- Sales oriented and able to work independently.
- Good communication and good customer services.
- Good discipline and work as a team.
- Willing to work in AEON Mall AU2 Setiawangsa.

Pay: RM1,700.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- How long is your notice period with your current employer?
- What is your expected salary?

Work Location: In person

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