HR Contact Center Associate
3 days ago
**Responsibilities**:
- Position:
- HR Contact Center Associate
- **Job Description**:- What You'll Be Doing:
- Answer basic HR policy-related questions for managers, employees and coworkers in Mexico and USA and escalate as appropriate.
- Educate clients of services available to them and ensure accountability towards self-service tools such as Workday, HR Connect, and other systems.
- Continuously create and define process improve
What We're Looking For:
- Excellent verbal and written communication; must be fluent in English.
- Minimum 1 year of HR service center experience or customer service in Mexico and USA's inquiries.
- Bachelor's degree in HR or business-related field required.
- Skilled in preparing clear and concise documents, including, but not limited to, correspondences and other written materials.
- Ability to establish and maintain effective working relationships in a team environment.
- Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines.
- Ability to maintain confidentiality and handle highly sensitive/confidential information.
- Ability to perform accurately in a detail-oriented environment.
- Ability to demonstrate effective customer services skills.
- Knowledge of and the ability to demonstrate effective office practices and etiquette.
What's In It for you?
- At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- 30 days of Christmas bonus
- 40% vacation premium
- 10 vacation days
- Vision Assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more
- Hiring Range/Hourly Rate:
- $14,125-$17,600 monthly-
**Location**:
- MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
- Time Type:
- Full time
- Job Category:
- Human Resources and SustainabilityBenefits
-
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