Operation Specialist

7 days ago


Kuala Lumpur, Malaysia Marsh McLennan Full time

Operation Specialist - Contact Center

**Company**:
MMC Corporate

**Description**:
Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs

Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking duties

Escalates customer service inquiries to the proper party quickly and accurately

Assists colleagues in documenting procedural changes and modifications to processes within the customer service department.

Job ID R_265428


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