Operations Specialist

3 days ago

Kuala Lumpur, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time

**Position Title**:Operations Specialist

**Contract Period**:12 months (Renewable)

**Salary Offered**:Up to RM3,400

**Working Location**:Q Sentral, Kuala Lumpur Sentral, 50470 Kuala Lumpur

**Working Hours**:Monday to Fridays, 9.00 a.m. to 6.00 p.m.

**Job Summary**:
The Operations Specialist I is responsible for knowing, managing and maintaining reference information as a corporate asset for use by the company at either a local, regional or global level. The colleague is required to maintain accurate information ensuring that the basic functions within the work stream are delivered with high quality and on time. The individual must be flexible and be able to perform independently, with peer groups, business users and IT.

**Job Scope & Responsibility**:
**Data Management and Maintenance**
- Establish new prospect / client account records within internal systems as requested by the business.
- Investigate and complete any changes as requested by the business / technical experts within agreed timescales.
- Resolve basic queries arising with general workload and escalate as necessary.
- Assist with data cleansing projects as instructed.
- Adhere to departmental procedures.
- Manage, prioritise and ensure that workload within own portfolio meets deadlines and targets. Seeks guidance from senior colleagues, as required.
- Liaise and resolve simple data issues with the business users dependent on MINA/PCR data.
- Participates in User Acceptance Testing for data repository’s fixes and updates prior to deployment.
- Ad Hoc projects as required.
- Assure the highest quality and integrity of data to support accurate, consistent, well understood and timely information is available for use enterprise wide.

**Data Quality**
- Prepare data quality and control reports and refer queries for resolution.
- Issue control reports to user groups for action. Escalate if no response from user group within agreed timelines.
- Identify and raise data quality anomalies to direct manager for resolution.

**Data Consultation and Training (Communication)**
- Liaise with regional business users.
- Participate in internal and external meetings as required.
- Share ideas, best practices, knowledge and experience.

**Job Requirements**:

- At least 1 year of working experience in insurance related roles will be added as an advantage.
- Strong oral and written communication skills.
- Strong analytical skills.

**For further enquiries, please Whatsapp 017-6700860 (Deanna).**

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM3,400.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

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