E-commerce Operation Admin

7 days ago

Cheras, Malaysia PTG GLOBAL SDN BHD Full time

Responsible for the full range of operation assistant's activities in e-commerce platforms.
- Ensure all aspects of platform content and info are accurate and updated Eg: availability of the products
- Upload new product listing image with relevant descriptions on all E-commerce platforms
- Uploading images and banner for all platforms store decorations
- Regularly checking on the inventory level to ensure sufficient stocks on all online platforms
- Assist to measure all sizes for the new incoming SKU
- Carrying out random stock count as and when required
- Processing the E-commerce incoming orders. Printing orders, processing orders, packing and ensure that all parcels has ship out without breaching the shipping time
- Inventory incoming and outgoing stocks volume quantity recording
- Handle returns & key in data for sales report

and update customers on the status of their requests within a certain time frame.
- Handling on any order disputes - pre-delivery/post-delivery issues
- Familiar with our products to resolve inquires and complaints. Liaise with customers.
- Following up & managing the return and refund issues on all platforms
- Keeping records of customers' interactions, transactions, comments, and complaints. Compile and create reports on overall customer satisfaction.
- Assist Live Host / Learn to be a live host to assist during working hours
- To perform any ad-hoc task as assigned by the Management from time to time

Pay: RM1,600.00 - RM2,300.00 per month

**Benefits**:

- Free parking

Supplemental pay types:

- Yearly bonus

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