E-commerce Customer Service Exec

4 days ago

Cheras, Malaysia BLM Imaging Sdn. Bhd. Full time

**Customer Service (E-commerce)**:

- Respond promptly to customer inquiries on e-commerce platforms (e.g., Shopee, Tiktok, Lazada).
- Handle customer complaints, process refunds, and manage returns efficiently.
- Assist customers with product information, order placement, and troubleshooting issues.
- Monitor and respond to reviews and feedback on online platforms.
- Collaborate with the operations team to ensure timely order fulfilment and delivery.

**Offline Sales (Non-Walk-In)**:

- Manage invoices, quotations, and payment follow-ups for offline sales.
- Collaborate with the warehouse team to process and ship offline orders.
- Build and maintain strong customer relationships by offering tailored solutions and follow-ups.
- Proactively seek opportunities to upsell or cross-sell based on customer needs.

**Requirements**:

- Diploma or Bachelor’s degree in Business Studies/ Administration, Marketing, E-Commerce or equivalent
- Basic understanding on content writing/editing. Fluent in English and Bahasa Malaysia
- Willingness to learn
- Familiar with marketing computer software and social media platforms
- Ability to work independently while collaborating with cross-functional teams.
- Able to work overtime

Pay: RM1,800.00 - RM2,000.00 per month

Supplemental Pay:

- Overtime pay

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