E-commerce Customer Services Assistant
1 week ago
**Job responsibilities**:
- Daily monitor and reply customer inquiries appropriately across all E-commerce platforms (Website, Shopee, Lazada & etc) to ensure a reliable and consistent customer experience. Manage to follow up with customers' requests, enquiries, orders etc;
- Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction;
- Manage to come up with solutions by communicating with online platform's customer service;
- Coordination of packing & arrangement on the shipment base on our Logistics;
- Support the Management team in exploring strategic initiatives for our online offering;
- Assistance with price adjustments / promotion deals on e-commerce platform.
- Perform other ad-hoc tasks assigned.
**Job Requirements**:
- At least Diploma. (Fresh graduate are encouraged to apply)
- Basic software skill in MS Office.
- Proficient in written and spoken English, Mandarin and Bahasa Malaysia.
- Team player with good interpersonal, oral and written communication skills.
**Working Days**:
- 5 Days work per week.
**Working location**:
- Menara Mutiara Central, Cheras 56100 Kuala Lumpur (Reachable by Taman Mutiara MRT Station)
**Benefits**:
- Annual leave, Medical leave, EPF & Socso.
- Quarterly KPI bonus.
Pay: RM1,800.00 - RM2,200.00 per month
Application Question(s):
- Willing to work on shift? (5 Days work)
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