E-Commerce Executive

2 weeks ago

Cheras, Selangor, Malaysia Bright People Solutions Full time 30,000 - 60,000 per year

Job Summary

As an E-Commerce; Customer Service Live Chat Representative, you will be the first point of contact for customers reaching out via our live chat system. Your role is to provide prompt, professional, and effective support to resolve inquiries, issues, or concerns, while delivering a positive customer experience that reflects our brand values.

Responsibilities:

  • Communicate courteously with customers via live chats, service desk, and email, and update customers on the status of their requests.
  • Handle customer inquiries, bookings, and appointment scheduling (walk-ins, calls, messages).
  • Keeping records of customers' interactions, transactions, comments, and complaints. Compile and create reports on overall customer satisfaction.
  • Support Brand Manager to assist in execution online campaigns, set-up promotions, and brand activities across E-commerce platform.

Requirements:

  • SPM / Diploma in any discipline;
  • Proven experience in a customer service role, preferably in retail or wellness centre
  • Strong communication skills and a friendly approachable.
  • Languages required : English, Bahasa, and Mandarin ( a must)
  • Proven experience in customer service, preferably in live chat or online support roles.
  • Excellent written communication skills
  • Ability to multitask and handle multiple chats simultaneously.
  • Ability to work independently and as part of a remote or on-site team.
  • 5 working days per week
  • Full time position based Eko Cheras Mall.
  • Fresh graduates are encouraged to apply

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3, RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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