E-commerce Associate Mandarin Speaker
1 week ago
**Position**:E-Commerce Associate Customer Service
**Employment Type**:Permanent
**Market**:MY/SG
**Project**:Global E-Commerce Business Team
- Managing Clients own webstore or stores on e-commerce channels. Which include local or international marketplace, such as Lazada, Shopee, PrestoMall, Lelong.my, Qoo10, Amazon, eBay and etc.
- Offering information about the products and services provided by the company.
- Resolving customer complaints or issues in a professional and timely manner.
- Processing customer orders and returns.
- Updating customer accounts with relevant information.
- Identifying potential issues and escalating them to higher management if necessary.
- Keeping precise records of all customer interactions and transactions.
- To seek opportunities to grow client GMV and optimize sales funnel to improve conversion rates.
- Day-to-day management of Client brand online store, end-to-end from product uploads to order processing.
- Making sure products are always ready-to-sell and well presented to the customer to maximize sales volume
- Coordinating with internal (warehouse, production) as well as external (brands, e-commerce channels) parties.
- Provide good customer service for client e-commerce store, using a proactive service approach, ensuring delivery of world-class customer satisfaction and retention.
- Required to prepare weekly, monthly sales report and etc.
- Provide full support to direct and indirect superior.
**Working Location**:Sunway Visio Tower, 55100 Kuala Lumpur.
**Shift**:Rotational Shift
**Working Day**:5 days’ work with 2 days off. Off days on rotational basis.
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Attendance bonus
**Experience**:
- E-commerce: 1 year (required)
- Microsoft Excel: 1 year (required)
- CRM software: 1 year (required)
**Language**:
- Mandarin (required)
Work Location: In person
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