E-commerce Associate Mandarin Speaker

1 week ago

Cheras, Malaysia Transcosmos Malaysia Sdn Bhd Full time

**Position**:E-Commerce Associate Customer Service

**Employment Type**:Permanent

**Market**:MY/SG

**Project**:Global E-Commerce Business Team
- Managing Clients own webstore or stores on e-commerce channels. Which include local or international marketplace, such as Lazada, Shopee, PrestoMall, Lelong.my, Qoo10, Amazon, eBay and etc.
- Offering information about the products and services provided by the company.
- Resolving customer complaints or issues in a professional and timely manner.
- Processing customer orders and returns.
- Updating customer accounts with relevant information.
- Identifying potential issues and escalating them to higher management if necessary.
- Keeping precise records of all customer interactions and transactions.
- To seek opportunities to grow client GMV and optimize sales funnel to improve conversion rates.
- Day-to-day management of Client brand online store, end-to-end from product uploads to order processing.
- Making sure products are always ready-to-sell and well presented to the customer to maximize sales volume
- Coordinating with internal (warehouse, production) as well as external (brands, e-commerce channels) parties.
- Provide good customer service for client e-commerce store, using a proactive service approach, ensuring delivery of world-class customer satisfaction and retention.
- Required to prepare weekly, monthly sales report and etc.
- Provide full support to direct and indirect superior.

**Working Location**:Sunway Visio Tower, 55100 Kuala Lumpur.

**Shift**:Rotational Shift

**Working Day**:5 days’ work with 2 days off. Off days on rotational basis.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus

**Experience**:

- E-commerce: 1 year (required)
- Microsoft Excel: 1 year (required)
- CRM software: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person

  • E-commerce Executive

    2 days ago

    Cheras, Kuala Lumpur, Malaysia TECKLAI(MY)SDN Full time 60,000 - 80,000 per year

    About the role We are seeking an experienced MALAY SPEAKER E-commerce Executive to join our dynamic team at TECKLAI(MY)SDN.BHD'. In this full-time role, you will be responsible for managing and optimising our online sales channels, with a focus on delivering exceptional customer experiences and driving business growth. This position is based in our Cheras,...

  • E-commerce Sales

    1 week ago

    Cheras, Malaysia Thunder Match Technology Full time

    **Duties & Responsibilities**: - Online store fulfilment process & monitoring include arranging stock for fulfilment. - To match the payment received against the e-commerce sale (i.e., Shopee, Lazada) invoices. - To check the reason for short payment. - To follow up outstanding claim / payment from e-commerce marketplace vendor (i.e., Shopee, Lazada). - To...

  • E-commerce Assistant

    17 minutes ago

    Cheras, Malaysia Brighten Business Consulting Sdn Bhd Full time

    **About Us** Brighten Business Consulting is a Hong Kong-based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region —...

  • E-commerce Assistant

    7 days ago

    Cheras, Malaysia Brighten Business Consulting Sdn Bhd Full time

    **About Us** Brighten Business Consulting is a Hong Kong-based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region —...

  • E-commerce Assistant

    7 days ago

    Cheras, Malaysia Brighten Business Consulting Sdn Bhd Full time

    **About Us** Brighten Business Consulting is a Hong Kong-based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region —...

  • E-commerce Assistant

    7 days ago

    Cheras, Malaysia Brighten Business Consulting Sdn Bhd Full time

    **About Us** Brighten Business Consulting is a Hong Kong-based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region —...

  • E-commerce Assistant

    17 minutes ago

    Cheras, Malaysia Brighten Business Consulting Sdn Bhd Full time

    **About Us** Brighten Business Consulting is a Hong Kong-based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region —...

  • E-commerce Assistant

    17 minutes ago

    Cheras, Malaysia La La La Wine & Marketing Full time

    **About Us** Brighten Business Consulting is a Hong Kong-based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region —...

  • E-commerce Operation Supervisor/ Team Lead

    10 minutes ago

    Cheras, Malaysia Thunder Match Technology Full time

    Responsible for daily operation and management of the company’s e-commerce platforms (Eg. Shopee, Lazada, Tiktok and tmt.my etc) - Duty roaster arrangement and alignment will all related parties such as customer service, operation and fulfilment hub. - Monitor and improve operational workflows, from order processing to inventory management and shipping -...

  • E-commerce Assistant

    2 days ago

    Cheras, Selangor, Malaysia Brighten Business Consulting Sdn Bhd Full time 40,000 - 42,500 per year

    If you're interested on our vacancy, please apply through: About UsBrighten Business Consulting is a Hong Kong–based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and...