Technical Support Team Lead
4 days ago
We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 2000 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.
**Your Responsibilities**:
- As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels.
- Update the website’s Frequently Asked Questions (FAQ) page.
- Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
- Propose your own creative projects (on operations, products, services etc) and take charge of its growth.
- Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support
- You will be amazed by what you can achieve with us
**Your Profile**:
- Exceptional communications skills in English & Bahasa.
- Organised and has a knack at keeping things clear and in order.
- You are patient and have imaginative ways to disseminate information to any group.
- You possess an eye for detail and are eager to master intricate systems.
- You are driven and work hard to achieve small successes every single day.
- Experience in the early childhood or enrichment sectors is highly advantageous.
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