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Cafe Manager

3 weeks ago

Petaling Jaya, Malaysia Koffie Lane Sdn Bhd Full time

1. Operational Leadership:

- Oversee daily cafe operations, ensuring smooth workflow and excellent customer service.
- Manage staff schedules and assignments.

2. Customer Service:

- Foster a welcoming and customer-centric environment.
- Address customer inquiries, concerns, and feedback.

3. **Financial Management**:

- Monitor and manage cafe finances, including budgets and expenses.
- Implement strategies to maximize revenue and profitability.

4. Inventory Control:

- Maintain optimal inventory levels of supplies, including coffee beans, pastries, and other items.
- Implement inventory control measures to minimize waste.

5. Staff Supervision:

- Recruit, train, and supervise cafe staff.
- Foster a positive and productive work culture.

6. **Quality Control**:

- Ensure the quality of food and beverages meets established standards.
- Implement quality control measures and address any issues promptly.

7.Marketing and Promotion:

- Develop and execute marketing strategies to attract and retain customers.
- Coordinate promotions and special events to enhance the cafe's visibility.

8. Health and Safety Compliance:

- Uphold health and safety standards in food preparation and service.
- Ensure compliance with local health regulations.

9. Problem Solving:

- Address operational challenges and find effective solutions.
- Handle customer complaints or issues with professionalism.

10. Reporting:

- Provide regular reports to higher management on cafe performance.
- Analyze data to make informed decisions and improvements.

**Salary**: RM3,000.00 - RM3,500.00 per month