L2 Application Support Analyst

1 week ago

Kuala Lumpur, Malaysia Tentacle Infotech Full time

**Job Title**: L2 Application Support Analyst - AML

**Job Summary**:
**Key Responsibilities**:

- Provide L2 support for AML platforms such as **Actimize, SAS AML, Oracle Mantas, NICE, or FircoSoft**, including incident resolution and root cause analysis.
- Monitor batch jobs, integrations, and alerts related to AML workflows and escalate issues as needed.
- Coordinate with L1 teams, business users, and L3/vendor teams for problem resolution and enhancements.
- Support **change management** and **release activities**, including patch validation, regression testing, and post-deployment verification.
- Document knowledge base articles, runbooks, and incident recovery procedures.
- Work in a **follow-the-sun model** or provide weekend/on-call support as per the support roster.
- Ensure compliance with **incident, problem, and change management** processes under ITIL standards.
- Collaborate with compliance and operations teams to validate AML alert issues and fine-tune rules or thresholds.

**Required Skills & Qualifications**:

- 3-5 years of experience in **Application Support**, preferably in a banking or financial services environment.
- Good knowledge of **AML systems** (e.g., Actimize, Mantas, SAS AML, or similar).
- Strong **SQL** skills for data analysis and debugging.
- Understanding of **AML compliance processes** and terminology (e.g., KYC, SAR, PEP, transaction monitoring).
- Experience with **incident management tools** (e.g., ServiceNow, Remedy).
- Exposure to **batch processing tools** (e.g., Control-M, Autosys).
- Familiarity with **Unix/Linux** and basic scripting for troubleshooting.
- Excellent analytical, communication, and stakeholder management skills.

**Nice to Have**:

- Experience with **Microsoft Dynamics 365**, **Power Platform**, or CRM-related integrations with AML systems.
- Certifications**:ITIL Foundation**, **AML/KYC certifications** (e.g., CAMS) are a plus.

**Education**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

Pay: RM5,000.00 - RM7,000.00 per month

**Experience**:

- AML platforms - Actimize, SAS AML, Oracle Mantas, NICE: 1 year (preferred)
- Application Support, in a banking or financial services: 1 year (preferred)
- ML systems (e.g., Actimize, Mantas, SAS AML, or similar).: 1 year (preferred)
- Strong SQL skills: 1 year (preferred)
- AML compliance processes: 1 year (preferred)
- KYC, SAR, PEP, transaction monitoring: 1 year (preferred)
- incident management tools (e.g., ServiceNow, Remedy).: 1 year (preferred)
- batch processing tools (e.g., Control-M, Autosys).: 1 year (preferred)
- Unix/Linux: 1 year (preferred)
- L2 Support: 1 year (preferred)

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