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Customer Service Representative

3 weeks ago

Johor Bahru, Malaysia Harta Mahamega Sdn Bhd Full time

**Responsibilities**:

- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Excellent multitasking skills within their work space as well as MS Office programs.
- Be a professional representative of our company that other employees look up to.

**Job Requirements**:

- Minimum STPM /diploma required.
- Good written and verbal communication skills
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Dependability and problem solver
- Ability to work in teams and open to others’ views
- Customer service experience in Logistics experience preferred but not required.
- nd problem solver
- Ability to work in teams and open to others’ views
- Customer service experience in Logistics experience preferred but not required.
- **To Apply**:_

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Fixed shift
- Monday to Friday

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)