Customer Service Officer

5 days ago

Johor Bahru, Malaysia MINDE Group Full time

**Responsibilities**:

- Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.
- Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
- Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
- Benchmark freight rates.
- Negotiate rate structures, including consolidation lanes, capacity, and customer programs. Present finding to Management.
- Collect and analyze service issue and carrier quality information and develop clear and concise reports.
- Freight forwarding functions such as booking, issuing Delivery Orders, etc
- Checking and confirming order status on pick-up and deliveries.
- Analyze freight bills for customer specific required information.
- Track and log information in the system.
- Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

**Requirements**:

- Good understanding of shipping (import & export) and custom procedures.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,500.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Taman Molek: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 3 years (required)
- Logistic / Shipping field: 3 years (required)

**Language**:

- Mandarin (required)
- Bahasa (preferred)
- English (preferred)

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