Clinical Specialist

1 week ago

Kuala Lumpur, Malaysia BD Full time

embecta, formerly part of BD, is one of the largest pure-play diabetes care companies in the world, leveraging its nearly 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of more than 2,000 employees around the globe. For more information, visit


Job Description Summary

Report direct to Key Account Leader to understand retail channel market size and business potential, patients buying behavior, channel management process to ensure the sales target achievement of all retail pharmacy, Based in KL, covering whole MY.

**Job Description**:
Who We Are

Main Responsibilities:
- Assist Key Account Leader to understand retail channel market size and business potential, patients buying behavior, channel management process to ensure the achievement of chain retail pharmacy and key account retail pharmacy.- To promote embecta range of products to healthcare professionals in assigned territory.- Develop strong business ties with key executives/officers of chain retail pharmacy and key account retail pharmacy to establish partnership and achieve mutual business success.- Develop diabetes education / training modules for retail pharmacists to support business development.- Provide customer interface for all product complaints via the company’s established PIR system. Ensure all complaints are reported and investigation results are communicated to distributors/customers.- Proactively manage and build customer relationship with distributor partnership.- Responsible for achieving individual/monthly sales target, CME and also execute key promotional plans with key account retail pharmacy.- Keep up to date with competitive market activities through maintaining a competitor database and providing market intelligence and strategy recommendation to business leader.- Identify opportunities and develop a robust business plan to accelerate business growth in the retail channels. Be aware of potential setbacks and develop contingencies to overcome them.- Manage overall retail expenditures (merchandising program, display space rentals, product display collaterals and retail promotion program) to ensure solid return on investments and long term business sustainability.- Conduct periodic meeting with clinical specialist and outsourced distributor team, present periodic status update of key retail pharmacy activities to the Key Account Leader including issues and opportunities and provide solutions in the face of challenges eg. Competitor’s activities.- Visit and monitor chain retail pharmacy and key account retail pharmacy to ensure activities and programs are well-executed.- Perform other tasks that maybe assigned from time to time.

Job Requirements:
- Diploma/Degree in Clinical Science, preferably nursing background- Minimum of 2 years sales and / or key accounts management experience preferably in a multinational pharmaceutical or healthcare company- Strong planning, organizing and time management skills- Interpersonal skills and good team player- Strong verbal and written communication skills- Self-starter and able to work independently

Primary Work Location

MYS Kuala Lumpur - Damansara Heights

Additional Locations

Work Shift

MY1 Standard (Malaysia)

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