Tow Truck Driver

12 hours ago

Johor Bahru, Malaysia Nanmar Motor Service SDN BHD Full time

**Job Summary**:
The Tow Truck Driver is responsible for safely operating a tow truck to assist stranded motorists, transport vehicles to repair facilities or impound lots, and perform recovery operations. The driver must ensure timely response to service calls while maintaining a high standard of customer service, safety, and professionalism on the road.

**Key Responsibilities**:

- Respond promptly to dispatch calls for towing, roadside assistance, or vehicle recovery.
- Safely operate flatbed or wheel-lift tow trucks to transport vehicles.
- Load, secure, and unload vehicles according to company and safety procedures.
- Provide roadside assistance services such as jump-starts, tire changes, lockouts, and fuel delivery.
- Conduct pre-trip and post-trip inspections of the tow truck and report any maintenance issues.
- Maintain accurate logs, service records, and paperwork for each call handled.
- Ensure compliance with all traffic laws, safety standards, and company policies.
- Communicate effectively with dispatchers, customers, and repair shops.
- Handle vehicles with care to avoid damage and ensure customer satisfaction.
- Follow proper procedures when towing impounded, repossessed, or accident-involved vehicles.
- Maintain a clean and professional appearance of the vehicle and self.
- Report any accidents, incidents, or delays immediately to management.

**Licensing**:

- Valid driver’s license (Class E and Vocational Licence (GDL) ).
- Clean driving record with no recent major violations.

**Experience**:

- Prior experience as a tow truck driver or in vehicle recovery preferred.
- Familiarity with local roads, highways, and traffic laws.
- Knowledge of cars.

**Skills**:

- Strong mechanical aptitude and ability to operate towing equipment.
- Excellent driving and maneuvering skills.
- Good communication and customer service abilities.
- Ability to work independently and handle stressful roadside situations.
- Physical strength and stamina to handle heavy lifting and outdoor conditions.

**Working Conditions**:

- Work is performed primarily outdoors in all weather conditions.
- Shifts may include nights, weekends, and holidays.
- Exposure to traffic hazards and emergency situations.
- Requires use of safety gear and adherence to safety protocols.

**Key Competencies**:

- Safety and Situational Awareness
- Customer Service Orientation
- Problem Solving and Initiative
- Reliability and Accountability
- Communication and Professionalism

**Job Types**: Full-time, Contract

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Company car
- Free parking

Work Location: In person

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