Customer Support

4 days ago

Cyberjaya, Malaysia Trading PRO Full time

**Full Job Description**

**Responsibilities**
- Manage large amounts of incoming live-chat
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- 2 years of experience as a Customer Service Specialists or Customer Service Representative.
- Excellent verbal and written communication skills

**Job Types**: Full-time, Fresh graduate

Pay: From RM1,700.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift

Supplemental Pay:

- Commission pay

**Experience**:

- Customer support: 1 year (preferred)

Application Deadline: 12/02/2024

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