Support Executive

7 days ago

Bukit Jalil, Malaysia Omesti Berhad Full time

Job Description:
1. Helpdesk & Call Management and/or On Site Support
- Logging of issues and enquiries
- Obtain relevant information from users (asking the right questions).
- Use proper method to log down issue.
- Analysis of issue to determine priority.

2. Troubleshooting:

- Able to utilize technique/ method s (e.g., process of elimination) to solve the issue
- Alert on pending issues and follow-up with users closely.
- Liaise with team members to deliver the best solution.
- Able to provide one time solution especially on-site.
- All solutions/ information should be tested & verified internally before providing to client.

3. Escalation:

- Provide complete information to the subsequent engineer.
- Follow-up to ensure the case is resolved.
- Understand which issues should be escalated.

4. Implementation:

- Assist in Implementation of fully tested and approved system.
- Involvement in delivery, installation and commissioning of system.
- Planning and conducting user training and internal training.

5. Additional Aspects of the job:

- To provide permanent solutions to client
- To advice users on the alternative/ temporary solution if there is no permanent solution in place yet
- To maintain good relationship with customers and to assist company to identify business opportunities
- To keep learning about the firm’s businesses and its operations, and government regulations
- To keep abreast with the latest hardware and technologies news
- Knowledge sharing to the team.

**Requirements**:

- Diploma/Degree of any IT background
- Fresh graduates are welcome to apply
- Able to work in shifts if required

**Job Types**: Full-time, Contract (12 months)

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Monday to Friday
- Rotational shift

Work Location: In person

Expected Start Date: 02/01/2025

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