Finpro Advocate

**Job Title: FINPRO Advocate (COE)**

**Location: Malaysia**

**What Can You Expect?**
- Join a Fortune 500 company that values innovation and career growth, offering a collaborative support network.
- Engage with complex claims across the FINPRO sector, utilizing technology to streamline processes and improve outcomes.
- Build and maintain strong relationships with internal and external stakeholders, including risk managers, insurers, and adjustors, to ensure optimal claim resolutions.
- Participate in a culture that encourages continuous learning and development, with access to global colleague resource groups.
- Bachelor of Laws/ Previous legal experience, OR someone with 2+ years of FINPRO experience (including Professional Indemnity, Directors & Officers Liability, Medical Malpractice/ Professional Indemnity Schemes and the like).
- Experience with technology-driven solutions in claims management is highly desirable.
- Excellent communication skills, both written and verbal, with the ability to engage effectively with diverse stakeholders.
- The ability to build solid relationships at all levels both with internal and external stakeholders.
- The Ability to digest and present information in a friendly format.
- Good written and verbal communication skills (advantageous if in Cantonese, Mandarin and English).
- Customer service experience, with problem solving skills.
- Proficient in MS Office Products (Word, Excel, PowerPoint).
- A growth mindset and the ability to work collaboratively within a team while also being self-directed.

**What Makes You Stand Out**:

- A valuable team player who is also able to work autonomously.
- A passion for navigating claims complexity and a forward-thinking approach to leveraging technology in claims management.
- Strong stakeholder management capabilities and a commitment to fostering a service-focused culture.
- Exceptional presentation and problem-solving skills, with the ability to influence and advocate effectively on behalf of clients.

**Key responsibilities**:
Responsibilities include, but are not limited to:

- Provide assistance to the Regional FINPRO Claims team, and work on ad-hoc projects relating to claims reporting, efficiencies and trends.
- Ensure claims turnaround times meets service standards.
- Formulate claims strategies with clients and coordinate all parties (insureds, insurers, client’s lawyers and the insurer’s lawyers), to satisfy policy coverage requirements and to achieve maximum settlement of claims.
- Review insurance policy wordings and suggest improvements where appropriate, liaising with the Marsh placement brokers.
- Assistance with presentations, workshops, client onboarding processes as and when necessary.

**Diversity and Inclusion**: Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best talent regardless of sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender idetity, or any other characteristic protected by applicable law.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.