Food & Beverage Captain

4 days ago


Petaling Jaya, Malaysia CRYSTAL CROWN HOTEL Full time

To supervise and coordinate the activities of the service team in the Japanese restaurant, ensuring excellent guest service, smooth operations, and compliance with service standards during all shifts.

**Key Responsibilities**
- Supervise, guide, and support the service team during operations.
- Ensure smooth shift handovers and proper staff deployment.
- Maintain excellent guest relations and handle guest feedback or complaints promptly.
- Ensure that food and beverage orders are delivered accurately and efficiently.
- Uphold the service standards, sequence of service, and restaurant grooming requirements.
- Coordinate with kitchen and bar team to ensure smooth service flow.
- Oversee cash handling and billing procedures as per company policy.
- Perform opening, closing, and shift duties as assigned.
- **Job Requirements**:

- Minimum 2 years’ experience in F&B service, preferably in a Japanese restaurant.
- Good knowledge of Japanese cuisine and dining etiquette is an added advantage.
- Pleasant personality, customer-focused, and able to handle pressure.
- Flexible to work on shifts, weekends, and public holidays.
- Proficient in English; knowledge of Japanese is an advantage.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person



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