Manager, Telesales

1 week ago

Subang Jaya, Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Job Overview**:
As a Telesales Manager, you will be responsible for leading a team of telesales representatives and driving the success of our sales strategies. Your primary focus will be on training, developing effective sales tactics, monitoring team performance, and ensuring high levels of customer satisfaction. This role requires a proactive approach to meeting sales targets, excellent communication skills, and the ability to manage and motivate a sales team.

**Job Responsibility**:

- **Training Telesales Representatives**:

- Conduct onboarding and ongoing training sessions
- Develop and update training materials, including sales scripts
- ** Developing Sales Strategies**:

- Assist in the creation of effective sales strategies
- Implement and monitor sales strategies to ensure success
- ** Analyzing Team Performance**:

- Evaluate performance metrics and KPIs
- Provide feedback and coaching to improve individual and team results
- ** Meeting Sales Targets**:

- Set weekly and monthly sales goals
- Develop action plans to meet or exceed targets
- ** Customer Relationship Management**:

- Build and maintain long-term customer relationships
- Address customer queries, complaints, and concerns
- ** Maintaining Customer Information**:

- Keep an updated record of customer interactions and information
- Use the database to track customer trends and needs
- ** Developing Sales Scripts**:

- Create, test, and refine sales scripts for effectiveness
- Incorporate feedback from sales calls to improve scripts
- ** Recording and Documenting**:

- Record details of sales calls and meetings
- Maintain thorough documentation for future reference
- ** Monitoring KPIs**:

- Keep track of key performance indicators
- Adjust sales strategies based on KPI analysis
- ** Handling Urgent Requests**:

- Address urgent customer queries and requests in a timely manner
- Ensure customer satisfaction through quick resolution of issues

**Job Requirement**:

- Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
- Minimum at least 4-5years of work experience as a Telesales Manager, Telesales Representative, Telemarketing Executive, or a similar role in the Sales department
- Proven experience in telesales, with a track record of success in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement improvement strategies.
- Proficiency with CRM software and other sales tools.
- Strong problem-solving skills and a customer-oriented approach.
- Strong communication and ability to lead the team

  • Telesales Executive

    1 week ago

    Subang Jaya, Malaysia Brandt Business Services Sdn Bhd Full time

    **Requirements**: **Job Requirements**: - Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers over phone call conversation - Strong persuasiveness skill, patience, persistence, and keyboarding skills are needed. - Bachelor's degree, Diploma or Minimum SPM/STPM, It may be helpful if have relevant...

  • Bdc Propertyl Telesales Executive

    5 days ago

    Subang Jaya, Malaysia Comfori Sdn Bhd Full time

    **We're Hiring: BDC Property Telesales Executive** Location: SS15, Subang Jaya (10-min walk from LRT SS15) Workdays: Monday - Friday Contact: Ms. Kalai | WhatsApp/Call: 016-8760036 Are you passionate about sales and enjoy building strong business relationships? Join **Comfori**, one of Malaysia’s leading HRDF-certified corporate training providers, as a...

  • Telesales Agent

    3 days ago

    Petaling Jaya, Malaysia Ekiwi Global Sdn Bhd Full time

    **A Telesales is responsible for making outbound calls to potential customers in Malay & English markets to promote and sell products or services. What will you do as a Telesales agent at Ekiwi?** - Call to consult and convince customers to use the right product and close the order according to the data the customer has demanded (available data). - Manage /...

  • Supervisor (Telesales)

    3 days ago

    Petaling Jaya, Selangor, Malaysia Ekiwi Global Sdn Bhd Full time

    Team Leader-Tele Sales is responsible for delivering high standards of service to the organisation by making the most effective and efficient use of Tele-Sales and technology resources. They use a range of measurements to monitor, analyse and plan improvements to call-centre performance.Responsible for ensuring that Tele-Sales Staff have the knowledge and...

  • Telesales Executive

    19 hours ago

    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Telesales Representative

    1 week ago

    Petaling Jaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    Title: TELESALES REPRESENTATIVE ( Malay & English Speaker) Duration: 12 Months and extendable contract Location: Petaling Jaya, Malaysia Working Days : 5.5 days a week (Monday - Sunday) Working hours: Shift A : 9am-6pm Shift B : 11am/ 12pm - 8pm/9pm Rotation Shift JOB DESCRIPTION: Telesales Bahasa Malaysia speaker is responsible for making outbound...

  • Telesales Agent

    1 week ago

    Petaling Jaya, Selangor, Malaysia Talent Recruit Full time

    What will you do as a Telesales agent? Call to consult and convince customers to use the right product and close the order according to the data the customer has demanded (Leads provided by company). Manage / store customer information on the company system Take care and support close customers, provide preferential programs for customers to increase sales...

  • Telesales Executive

    1 week ago

    Petaling Jaya, Selangor, Malaysia OpenSys (M) Berhad Full time

    Key Responsibilities:Conduct cold calls to potential and existing clients to promote products or services.Understand customer needs, identify opportunities, and recommend suitable Solar products or services.Meet or exceed sales targets and key performance indicators (KPIs).Maintain accurate records of calls, sales, and customer information in the...

  • Telesales - Mandarin Speaker

    1 week ago

    Petaling Jaya, Malaysia Consultants Sdn Bhd Full time

    Work location:Pinnacle Tower ,Petaling Jaya Home appliance - Find and develop new sales opportunities through calls, networking, referrals, and site visits - Manage the full sales cycle with new and existing clients. - Work with the telesales team and track sales progress. - Build and maintain strong client and partner relationships. - Identify new...

  • Senior Telesales

    1 week ago

    Petaling Jaya, Selangor, Malaysia Mettler-Toledo International, Inc Full time

    About Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries,...