Telesales Executive

2 weeks ago

Subang Jaya, Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Customer Management**:

- Daily contact to customers through outbound and inbound calls initiatives
- Manage a portfolio of customers and potential customers via personal tele calls, a ‘personalized service’
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Conversion of qualified leads into customers and develop and penetrate existing accounts for growth and improved Share of Wallet
- Prepare weekly updates on pipelines and target achievement and review of opportunities and business plan
- Provide regular updates and resolution on business challenges, customer satisfaction and account receivables.
- Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered
- Act as the customers’ main point of contact, by liaising closely with the relevant departments within Ninja van to ensure that their queries, problems, or issues are dealt with appropriately.

**Stakeholder Management**:

- Ensure co-operation with other members of the sales team and throughout the sales force.
- Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management’s agreement and justifications.
- Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy.

**Reporting**:

- Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Implement and execute sales activities to achieve target budgets and maximise growth within the existing customer base
- Conduct presentations of products and present customized offers to customers
- Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
- Adhere to regional standard profit margins and discount guidelines and account receivables
- Maintain customer business information, and update business activities in CRM system

**Requirements**:

- Min SPM and above
- Minimum 1-2 years sales experience ( telesales / telemarketing )
- Preferably someone from logistics background or similar
- Proficient to communicate in Malay and English
- Basic knowledge of Microsoft Excel
- Must be motivated,result-oriented, initiative and willing to learn
- Familiar with indoor sales environment.

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