Chat Support

4 days ago

Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

Job Summary:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following the client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

NOTE: The paper work and relocation expenses will be handle by the company.

Pay: RM4,100.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Chat Support: 1 year (preferred)

**Language**:

- Thai (required)
- English (required)

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