Customer Service Executive

9 hours ago

Pontian, Malaysia Agensi Pekerjaan LHC Sdn Bhd Full time

**Responsibilities**:

- Lock in orders in system - ensure all data are input correctly in system. Check specification, price and PO from client.
Follow up project/orders:

- Working closely with Prepress department - issue Prepress Checklist for pre-flight of files and arrange and check plotters for approval
- Working closely with Planning and Controlling department - for approval of jobs to Production; liaise with production team on quality issues or special process and schedule
- Working closely with technical team
- Check advances vs job bag specification and courier samples to clients
- Co-ordination with Shipping departments - send Shipping instruction and follow up shipping status to ensure goods are deliver on schedule.
- Sending WIP reports to client
- Co-ordinate with Finance department
- consolidate all shipping doc to Finance for billing / credit note etc.
- Handle complaints and resolve service/production problems (work with
- Production team), explaining, expediting and closure of complaints.
- Provide support and interact with customers.
- To acknowledge and fulfil customers’ order by ensuring 100% accuracy and promptly into the system daily.
- Pro-actively respond to customer queries/requests e.g. order status, order amendments, quotation, sample request thereby ensuring a high level of customer service
- Monitor customer account and/or order status on a daily basis, resolving problems with potential customer impact e.g. Credit blocks, delivery issues.
- Interface with internal partners to ensure all orders and shipments are expedite under customer’s requirement.
- To follow up daily with internal partners to ensure all shipping documents are done accurately and on time submission to customers
- Carries out any other related duties and responsibilities as and when assigned by the superior

**Requirements**:

- Degree/Diploma or its equivalent
- Good written and communication skills in both English and Mandarin
- Fresh graduates are welcomed as training will be provided
- Ability to work under pressure and good multi-tasking skills
- Good understanding of Microsoft Windows, Microsoft Office
- Result oriented, confident and highly motivate

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