Customer Services Planner

2 weeks ago


Pontian Besar, Johor, Malaysia ATT Tanjung Bin Sdn Bhd Full time 40,000 - 60,000 per year

We are looking for a proactive Customer Service Planner to join us

As a Customer Service Planner, you will play a key role in ensuring smooth logistical operations and customer satisfaction. Your responsibilities include:

  • Planning logistical activities effectively and efficiently based on customers' requirements and terminal facilities Attending to queries and complaints with regards to the logistical/operational activities and providing solutions
  • Arrange meeting and discussion with Operation Team on miss-ops issues and troubleshooting.

  • Updating and releasing order(s) to Operations for confirmed shipments and activities. Engaging and discussing with Ops Planner / Supervisor on system line-up system and customer's instruction/programs.

  • Taking up additional responsibilities or project assigned by Customer Service Manager

  • Assist and provide market information to Customer Service Manager as required for data analysis.

  • Attending calls from customers, surveyors and operation team after office hours (including wee hours) on changes to programs and system planning. Coordinate closely with external (customers, surveyors, expeditors, shipping agents) and internal stakeholders so that logistical activities are executed smoothly

  • Inventory Management & Reporting

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