Service Manager

2 weeks ago

Pontian Besar, Johor, Malaysia LIAN HONG GROUP (LHG) Full time 90,000 - 120,000 per year

Position Overview

The Automotive Service Manager will oversee the daily operations of the service department, manage a team of technicians and service advisors, and ensure all service work is completed efficiently, accurately, and to manufacturer standards. This role requires strong leadership, excellent communication skills, and a passion for delivering a superior customer experience.

Key Responsibilities

  • Lead, mentor, and develop service advisors, technicians, and support staff.
  • Manage daily service operations, including scheduling, workflow, and resource allocation.
  • Ensure high levels of customer satisfaction through exceptional service and problem resolution.
  • Monitor service KPI performance, including productivity, efficiency, profitability, and CSI scores.
  • Maintain compliance with manufacturer guidelines, warranty processes, and safety regulations.
  • Oversee parts and service coordination to ensure timely vehicle repair and delivery.
  • Prepare and analyze service department reports, budgets, and forecasts.
  • Implement and uphold dealership policies, processes, and quality standards.
  • Handle escalated customer concerns professionally and effectively.
  • Foster a positive, team-oriented environment focused on continuous improvement.

Qualifications

  • Proven experience as an Automotive Service Manager or senior service leadership role.
  • Strong understanding of automotive repair processes, diagnostics, and dealership operations.
  • Excellent leadership, coaching, and communication skills.
  • Ability to analyze data, manage budgets, and drive department performance.
  • Strong customer service orientation with a professional, solution-focused approach.
  • Proficiency with DMS systems
  • Valid driver's license.

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