Restaurant Supervisor

12 hours ago

Mutiara Damansara, Malaysia Wangsa Group Of Companies Full time

The Restaurant Supervisor in a cafe holds a pivotal role in overseeing both the restaurant operations and administrative functions. This position involves managing the restaurant to provide excellent customer service and ensuring efficient daily operations. Additionally, the role encompasses handling administrative tasks to ensure smooth overall center management.

**Restaurant Supervisor Roles**
- A supervisor is a **mid level**position that **oversees** and **guides** the work of **restaurant** **cashiers**.
- Restaurant Supervisor are tasked with directly managing and leading a team of employees in the cafe section. They ensure that operations run smoothly, handle customer inquiries or concerns, and maintain a positive atmosphere for guests.
- Restaurant supervisors are **team leaders** and provide **guidance, training, and support** to their team members. They play a crucial role in ensuring staff adherence to policies and procedures.
- Restaurant supervisors make operational decisions within their designated area, addressing immediate issues and escalating more significant concerns to Assistant Managers or the Operations Manager.
- They are expected to **handle** and **resolve** any issues or conflicts that arise within the team or between team members.

**Administrative Roles**

**Record Keeping**:

- Maintain accurate records of sales, transactions, and financial documents.
- Manage records of customer data, reservations, and bookings.
- Keep track of inventory levels and supplies..
- Handle filing and organization of administrative documents.
- Maintain employee records, including attendance and work schedules.
- Handle customer inquiries, feedback, and complaints.
- Assist in reservation bookings and event coordination.
- Coordinate repairs and maintenance requests. (Purchase Orders)
- Assist in coordinating meetings, events, and appointments.
- Ensure adherence to company policies and regulations.
- Prepare regular reports for management review.
- Assist in various tasks as needed to support smooth center operations.

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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