Customer Service Executive

2 weeks ago

Bukit Gelugor, Malaysia Aisling Consulting Sdn Bhd Full time

__
- Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
- Check on the internal booking system and make the booking for the guest.
- Obtain payment information and run credit/debit card payments when required.
- Assist guests with booking transport such as taxis and giving directions where required.
- Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
- Take and manage online booking through the online booking system.
- Provide outstanding customer service to all guests at all times.
- Follow up with guests who may have had an issue with online or telephone bookings.
- Manage the booking schedule effectively.
- Arrange or rearrange dates with clients when there is no space for their selected dates.
- Ensure management and receptionist staff are kept up-to-date with bookings.
- **Job Requirement**:_
- _**SPM**_ with 2yrs experience ,_**Diploma, Degree**_
- Good English communication and written skills.
- Must be able to work on rotational shifts
- Good interpersonal skills and strong team player.
- Fast learner and able to handle multi-tasking.
- Preferably 1 to 2 years of working experience for SPM applicants
- **Fresh graduates are welcome.**

Working Location : Penang

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,800.00 - RM3,600.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (required)
- Hotel: 1 year (required)

Ability to Relocate:

- George Town: Relocate before starting work (required)

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