Customer Service Advisor
3 days ago
Language proficiency required**:Japanese, English (B1/B2 level)**
Position Summary: Handle live contacts of customers and provide appropriate solution to their queries
Roles and Responsibilities
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure)
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits
**Salary**: RM5,000.00 - RM8,000.00 per month
Schedule:
- Flexible hours
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Japanese (required)
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