Customer Service Advisor

1 week ago

Tanjung Tokong, Malaysia Tech Mahindra Full time

Language proficiency required**:Japanese, English (B1/B2 level)**

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

Roles and Responsibilities
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality

Key Deliverables (KRA Measure)
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits

**Salary**: RM5,000.00 - RM8,000.00 per month

Schedule:

- Flexible hours

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Japanese (required)

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