Lounge Manageress/ Manager
3 days ago
**Responsibilities**:
- Manage the day-to-day operation of the lounge and assist in formulating long-term strategies.
- Assist in creating a pleasant dining environment and experience for guests.
- Assume operational and financial responsibility for the restaurant includes maintaining an optimum manpower and supplies level, providing excellent services to guests, ensuring restaurant furniture and equipment are presentable.
- Directs and supervises the daily Lounge operation, and maintains the highest standard of service established by the hotel
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise colleagues’ performance and provide feedback to improve productivity
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
**Job Requirement**
- Degree or Diploma in Hospitality Management from leading hotel schools
- 5 years experience in a 4 or 5 star hotel in a similar capacity
- Minimum 2 years experience as an Assistant Restaurant Manager
- Good knowledge of F&B service procedures and food production
- Skilled in handling complaints and comments tactfully
- Ability to communicate in both written and spoken English
- Team player with good interpersonal and leadership skills
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