Service Advisor

2 weeks ago


Setapak, Malaysia SMG AUTO SDN BHD Full time

Front liners at service center to attend customers from registration to post service follow up call and also to achieve individual target set by Service Center.

**Job Functions and Areas of Responsibilities**:

- To comply on Customer Handling procedure especially in reception, delivery area or any other area related with customer and technical personnel.
- To establish and maintain good customer relations by conducting service reminder and follow up.
- To handle telephone inquiries (eg: appointment booking etc) and assist customers accordingly.
- To inform and promote any new product/accessories or campaign available.
- To monitor and update Customer Request Order based on policy
- To assist HQ for any technical & service information required.
- To ensure adherence of warranty policy and procedures.
- To assist/prepare on any report require by HQ/superior.
- To perform any other duties specified by SM/superior.

**Experience**

**Experience in automotive**: Min 1 year above

**Education** : Min SPM

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Setapak: Reliably commute or planning to relocate before starting work (preferred)


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