Lead DevOps Manager

**Lead DevOps Manager**:
**Date**:29 Apr 2025

**Location**: Kuala Lumpur, Malaysia

**Company**:Singtel Group

**Be a part of something BIG**

The **Lead, DevOps Manager**shall drive the implementation of digitalization strategy for Group Technology and Networks which aims to loosen the IT architecture, increase organisational agility and enable an API driven digital ecosystem for our Network capabilities. His/her main responsibility is to lead and deliver the strategic vision of Network As A Service (NaaS) which include various key building blocks such Network Service Bus, Service Orchestration and Service Assurance initiatives.

**Make an Impact by**:

- Define the technical architecture for the various key components in NaaS with alignment to the Enterprise Architecture team.
- Oversee the compliance of the various components to meet the agreed high availability, performance and security requirements.
- Identify opportunities for automation, process improvement and architecture simplification for the platforms/services/products.
- Research and explore new technologies in software development and automation, cybersecurity and cloud computing (hybrid/multi/edge) for incorporation into the solution/architecture for NaaS to achieve continuous improvement of the platforms/services/products.
- Manage and align the various teams/stakeholders including top management to ensure the delivery of the various key building blocks for NaaS.
- Working closely with the business to gather requirements and prioritizes the requirements for the various teams to deliver.
- Aligning with other internal teams within the organization to ensure that solutions are designed with customer user experience, scale/performance, security and operability in mind.
- Managing and chairing the project steering committee meetings and other project management activities such as finance/budgeting and procurement activities.
- Oversee the operation service management for the components of NaaS that are in production by ensuring that these components are operating reliably in accordance to the networks service level agreement with proactive monitoring and reporting.
- Manage the change management by ensuring that the software releases are aligned and following the organization’s internal change management and software release and deployment process. This includes using automation to improve the frequency and quality of the software release cycle.
- Manage the incident management by facilitating and leading the troubleshooting or root cause analysis of platform issues or incidents with own teams and other internal teams. This includes managing the cyber security incidents and the patch management for the various platforms/systems.
- Participate and support in the Annual Operating Planning (AOP) and strategy for the division and Group Networks.

**Skills for Success**:

- Bachelor's Degree in IT/Computer Science/Computer Engineering or relevant discipline
- At least 7 to 10 years with experience managing a team in software delivery for large scale transformational or digitalization projects
- Experience in leading and managing Agile projects as a Product Owner (such as SCRUM/KANBAN) and the usage of related tools such as JIRA.
- Experience in project planning and management activities including financial and procurement.
- Experience in business requirements analysis and translating to team for implementation and delivery.
- Good knowledge of cloud computing/container deployment and management such as AWS/Azure/OpenStack etc
- Good knowledge in software development and related automation tools (e.g. Ansible, Terraform, Nexus, Jenkins, SoapUI, SonarQube)