Customer Service Agent
1 week ago
Location **:_Jln Raja Chulan, KL_**
Working Days **:_5 days - Monday-Fri, 9am-6pm_**
Nature of Business **:_Establish web commerce platform_**
Salary Range **:_RM2400 +100 attendance allowance_**
**JOB DESCRIPTION**
- Familiarize with tools and services offered by the said e-commerce platform to sellers, with the focus of communicating and encouraging sellers to adopt relevant tools and services to improve their performance
- Analyze sellers’ business performance to support sellers with insights on tools adoption, relevant practices to improve business performance on the e-commerce platform. This includes understanding trends on seller’s performance, practices and advise sellers accordingly on the best steps to gain advantage to achieve better performance
- Reach out and incubate 20-30 of seller a day via calls, WhatsApp conversations, Internal Chatting App and other means applicable.
- Build rapport with sellers and provide positive consultation experience with: ̵ Friendly and professional support during calls & conversations ̵ Accountability & Ownership - calling back on time ̵ Adjusting to the sellers’ pace and needs ̵ Escalating matters - in case business owners raises issues outside of scope and support
- Ensure daily & monthly targets are met
- Adhere to communication procedures, guidelines and policies to ensure positive seller experience
- Familiarize with e-commerce knowledge and market trends to devise business strategies
**Job Requirements**
- _**Min Diploma or Degree (for fresh grads)**_
- prefer with working knowledge**_
1. Sales and problem-solving mindset: able to provide and convince clients to adopt solutions
2. Able to use data analytical skills to advise seller on business plan
3. Able to do objection handling, compile and escalate rejection cases for team analysis
4. Strong interpersonal and communication skills
5. Well-organized and able to work in a fast-paced environment to meet deadlines
6. Familiar with Microsoft Office (especially Excel: Filter) and data analytics
**Salary**: RM2,400.00 - RM2,600.00 per month
Schedule:
- Monday to Friday
-
Customer Service
5 days ago
Pudu, Malaysia RedRadar International Sdn Bhd Full timeTo ensure customer requests, enquiries and complaint are attended and responded in timely manner and to provide first call resolution to provide excellent customer service. - To handle customer calls, complaints and enquiries efficiently, courtesy and professionally. - Relaying extensive product information to customers. - Filling customer records such as...
-
Operations Assistant
5 days ago
Pudu, Malaysia ROYSTAR TRAVEL & TOURS SDN BHD Full time**Mandarin and English written and spoken proficiency required**. - Attending day-to-day activities with high professional and sufficient way. - Reply all agents inquires on time with high professionalism, well presented offers, full needed information and most competitive rates to materialize maximum business. - Receive the confirmed bookings with all...
-
Sales Support Officer
1 week ago
Pudu, Malaysia Mayflower Group Full time**Summary**: **Job Scope**: - Monitor and update airline fare and commission information. - Ensure timely dissemination of updated airline commission rates and promotional fares. - Regularly update fare sheets and revise fare information based on GDS data. - Prepare and distribute flyers as part of ongoing sales campaigns. - Upload updated airline and...
-
Admin and Account Executive
7 days ago
Pudu, Malaysia Lifework HR Services Sdn Bhd Full time**Responsibilities**: - Maintain office supplies, office equipment maintenance and services to ensure smooth office operation. - Manage staff expenses claim and office petty cash payment and reimbursement. - Manage staff insurances and liaise with insurers, agents, auditors and regulatory authorities. - Ensure all registered licenses, insurances and bills...
-
AI Automation Engineer
7 days ago
Pudu, Kuala Lumpur, Malaysia YYC GST Consultants Sdn Bhd Full time 80,000 - 120,000 per yearWe are expanding our AI capabilities and seeking a highly driven AI Automation Engineer to design and deploy AI-powered assistants using low-code/no-code platforms such as n8n, Power Automate, or This role bridges advanced AI/ML technologies and real-world business automation; creating context-aware AI agents that drive internal productivity, service...
-
Assistant Pharmacist
2 weeks ago
Pudu, Malaysia Public Medicare Group Sdn Bhd Full time**RESPONSIBILITIES** - Consistently deliver customer service in accordance with our customer service standards - Respond to face and telephone enquiries of a routine nature from members of the public, patients, their representatives and a wide range of staff groups. - Maintaining reasonable dispensary stock levels display - Order items (consumables) within...
-
Pharmacy Assistant
1 week ago
Pudu, Malaysia PMG Pharmacy Full time**Responsibilities**: - **Consistent Customer Service**: Consistently deliver customer service in accordance with our customer service standards. - **Stock Management**:Maintaining reasonable dispensary stock levels display. - **Promotion of Medicine/Product**:Promote and selling over the counter (OTC) medicines / products - **Relationship...
-
Sports Retail Associate
2 weeks ago
Pudu, Malaysia Glory HR Solutions Full timeAre you passionate about sports, fashion, and delivering top-notch customer experiences? A leader in performance and lifestyle apparel, is looking for energetic and motivated individuals to join the retail team! **What You'll Do**: - Deliver exceptional customer service and create a welcoming in-store experience. - Support customers with product knowledge,...
-
Drop-off Point Coordinator
22 hours ago
Pudu, Malaysia Elabram Systems Sdn Bhd Full time**Contract Duration**: 12 Months (3 Months Probation) **Working Location**:LG-02, Lower Ground Floor, Kompleks Kenanga Wholesale City, 2, Jalan Gelugor, Pudu 55200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur **Shift (Rotational)**: - 10 AM - 7 PM - 1 PM - 10 PM **Working Days**: Monday - Sunday (6 Working Days, 1 Off Day) **Responsibilities**: -...
-
Retail Assistant
22 hours ago
Pudu, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time**Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...