Associate Manager, Policy Services

5 days ago


Kuala Lumpur, Malaysia Prudential plc Full time

Associate Manager, Policy Services

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Minor policy alteration and policy valuation function comprises:

- Fund distribution/cash benefit option update
- Cash benefit repayment
- Billing method/Payment Frequency change
- Fund switch & Premium redirection
- Medical voucher generation
- Advance premium payment
- Settlement option/Dividend/Maturity/Annuity/regular payment option change
- Update agent bank change
- Policy (no cash value) termination
- Surrender of Traditional Life and ILP policies
- Policy loan
- Cash benefit/Cash back/Cash bonus withdrawal
- ILP Partial withdrawal
- Advance premium deposit withdrawal/refund

**Day to day responsibilities**:
**Who we are looking for**:
**Experience**
- Degree holder with at least 3 years working experience in Life insurance policy servicing, relating to the processing of the transactions under the Minor policy alteration and/or policy valuation function.
- Good knowledge on Life, ILP and term insurance plans will be added advantage.
- Have at least 1 year of people management experience.

**Competencies & Personal Traits**
- Keen learner and able to work independently
- Customer-oriented, with good interpersonal and communication skills
- Meticulous, able to process requests with accuracy and meet service standards
- Problem solving skills
- Hardworking, meticulous and dedicated team player.
- Willing to work long hours and weekends (if required) to support peak period.
- Good team player with keen eye to details and ability to work under pressure.
- High level of integrity, take accountability of work and good attitude.
- Take initiative to improve current state of things and adaptable to embrace new changes.
- Proficient in MS Office.

**Education**
- Degree holder

**Language**
- English

Job ID 24100484



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