Associate Manager, Policy Services
5 days ago
Associate Manager, Policy Services
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Minor policy alteration and policy valuation function comprises:
- Fund distribution/cash benefit option update
- Cash benefit repayment
- Billing method/Payment Frequency change
- Fund switch & Premium redirection
- Medical voucher generation
- Advance premium payment
- Settlement option/Dividend/Maturity/Annuity/regular payment option change
- Update agent bank change
- Policy (no cash value) termination
- Surrender of Traditional Life and ILP policies
- Policy loan
- Cash benefit/Cash back/Cash bonus withdrawal
- ILP Partial withdrawal
- Advance premium deposit withdrawal/refund
**Day to day responsibilities**:
**Who we are looking for**:
**Experience**
- Degree holder with at least 3 years working experience in Life insurance policy servicing, relating to the processing of the transactions under the Minor policy alteration and/or policy valuation function.
- Good knowledge on Life, ILP and term insurance plans will be added advantage.
- Have at least 1 year of people management experience.
**Competencies & Personal Traits**
- Keen learner and able to work independently
- Customer-oriented, with good interpersonal and communication skills
- Meticulous, able to process requests with accuracy and meet service standards
- Problem solving skills
- Hardworking, meticulous and dedicated team player.
- Willing to work long hours and weekends (if required) to support peak period.
- Good team player with keen eye to details and ability to work under pressure.
- High level of integrity, take accountability of work and good attitude.
- Take initiative to improve current state of things and adaptable to embrace new changes.
- Proficient in MS Office.
**Education**
- Degree holder
**Language**
- English
Job ID 24100484
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