Engagement Analyst

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re inspired by the things that seem impossible. Here, we see the impact of our collective ideas and expertise, and the power of science to deliver them.

The Engagement Analyst is a member of the C2P team (Contract-to-Pay) within the GBS - Compliance, Legal & Contracting Operation business unit, and is responsible for leading and ensuring accurate and compliant processing of contracting requests in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements. The role will also be responsible for providing payment support related to management of associated payments when required.

**Major Responsibilities**:

- Coordinate triaging of requests to appropriate reviewer and business area
- Provide guidance to ensure appropriate approvals are obtained and retained.
- Perform preliminary reviews to ensure AZ does not contract with any individual or entity that is debarred, excluded, or restricted for any reason to do business with AZ.
- Ensure timely receipt of executed letter of agreement (LOA)/contracts according to service level agreements prior to the program start date.
- Coordinate provider requests for changes to LOAs/contracts.
- Responsible for capturing the data elements to ensure adherence to physician payment reporting requirements for Open Payments, EFPIA and other state and country requirements.
- Accountable for ensuring accurate and timely requests of required payment information by facilitating the timely receipt of required documents and partnering with the payment team.
- Monitor and support the day-to-day processing functions including issue handling, communications and resolution with a sense of urgency.
- Collaborate with internal stakeholders to mitigate compliance risks associated with assigned activities and maintain all documentation in files within the relevant system.
- Assist in determination on completeness and accuracy of records and maintenance of up-to-date documentation to support risk mitigation efforts.
- Work with EO/AO/MO/patient to ensure timely and accurate invoicing standards.
- Collect, review and appropriately store documentation, including but not limited to needs assessment, executed agreements, CVs, banking information, external expert payment forms (as applicable)
- Consult any escalated compliance, legal or regulatory matter.
- Maintain high level of external customer satisfaction.
- Must be able to perform accurately while meeting applicable productivity measures.
- Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
- Focused, frequent and partner/customer service/business-oriented communications with internal and external stakeholders.

**Minimum Requirements**
- Bachelor’s degree.
- 1-2 years’ work experience in a fast-paced business environment.
- Good technical/systems experience and skills (e.g., Coupa, SAP, Excel, SharePoint, etc.).
- Ability to quickly learn and work within AZ administrative tools and multiple processes.
- Ability to manage multiple priorities and adjust workload as business needs require.
- Demonstrated ability to project manage and organize each activity by working with and managing stakeholders.
- Demonstrated ability to lead budget owners through the contracting process and follow standard operating procedures and working instructions.
- Understanding of SAP and purchase to pay systems/processes, procurement.
- Demonstrated strong attention to detail and strong organizational skills.
- Capable of working independently.
- Excellent written and verbal communications skills (English is the corporate language).
- Experience working with cross-functional teams and demonstrated ability to partner effectively with others.
- High ethical standards, trustworthy, operating with absolute discretion.

**Preferred Background**
- Demonstrated experience in a similar role or demonstrated ability to manage simple to complex projects/contracts.
- Prior experience in the biopharmaceutical industry (Sales, Marketing, Research & Development, Compliance, Legal, Procurement) or a consulting firm working with pharmaceutical clients.
- Familiarity with the technical and functional elements of requirements including but not limited to compliance, legislation (e.g., Physician Payment Sunshine Act, EFPIA), data sources/quality, and reporting.
- Experience with compliance, finance, auditing, quality assurance/control, SOX and/or risk management.
- Global / cross-cultural experience.