Data Center Operations Analyst

**Company Description**

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

The Data Center Operations Analyst II is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.

**Job Role/ Duties**

- Monitor and maintain server infrastructure across Windows, Linux, VMware, and AWS Cloud environments.
- Prompt and efficient triage and remediation of alerts and system notifications
- Respond to alerts and incidents using tools like Dynatrace, Splunk, and ServiceNow
- Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
- Perform Tier 1 and Tier 2 troubleshooting for server-related issues including performance, hardware, OS, and virtualization.
- Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
- Partner with Change Management to ensure changes adhere to Change Management policies
- Partner with technical teams on change implementations
- Analyze system and service trends in support of Continual Process Improvement
- Develop and document operations center processes and procedures
- Mentor new team members
- Stay current on Experian platforms, products, and service offerings

**Qualifications**
**Required Qualifications**:

- Bachelor’s degree or 5+ years of experience in server operations, data center, or infrastructure support.
- Strong hands-on experience with Windows Server (2016/2019/2022) and Linux (RHEL, Ubuntu, CentOS).
- Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment.
- Proficiency in VMware vSphere, Hyper-V, or other virtualization platforms.
- Experience with AWS Cloud infrastructure monitoring and support
- Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, Dynatrace, Splunk,etc)
- Experience with Windows / Unix Server operating systems.
- Understanding of core infrastructure services: Active Directory, DNS, DHCP, Group Policy
- Ability to learn new technologies quickly.
- Working knowledge of Incident Management & High Priority Case Management
- Excellent Customer Service, client facing skills
- Experience in working in globalized IT services environment
- Excellent English (oral and written) and good communication skills

**Additional Information**

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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