IT Data Centre Operations Analyst

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The IT Data Centre Operations Analyst is a seasoned subject matter expert responsible for providing medium- to complex technical support for data center operations, installing and troubleshooting server hardware and software, and ensuring system security and performance.

This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.

Key responsibilities:

• Monitors data center systems to ensure they are running efficiently and effectively.
• Provides high-level technical support within the data centre.
• Troubleshoots and resolves any complex issues with the data centre infrastructure.
• Maintains the data centre's hardware and software, including servers, storage systems, and network devices.
• Implements and manages security measures to protect data and infrastructure.
• Collaborates with IT teams to plan and execute data centre strategies.
• Analyses performance data to identify trends and areas for improvement.
• Participates in strategic planning for data centre infrastructure and operations to ensure alignment with business goals.
• Leads and manages IT projects, including migrations, upgrades and new implementations.
• Analyses and improves data centre processes for increased efficiency and reliability.
• Collaborates with various stakeholders to understand requirements and deliver solutions that meet business needs.
• Participates in identifying and implementing innovative technologies and practices to enhance data center operations.

To thrive in this role, you need to have:

• Seasoned knowledge of data center applications and systems.
• Seasoned proficiency in hardware and software systems like servers, networks and databases.
• Ability to collect and analyse system performance data to identify issues and improve IT systems.
• Ability to effectively communicate technical information to non-technical people.
• Excellent communication skills, both written and verbal.
• Seasoned analytical and problem-solving skills to troubleshoot issues and devise efficient solutions.
• Seasoned project management skills.
• Seasoned proficiency in scripting languages to automate repetitive tasks and streamline operations.
• Competency in creating detailed reports that communicate findings and recommendations.
• Seasoned knowledge of SQL for managing and manipulating relational databases

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Computer Science or Information Technology or related field.
• Relevant vendor certifications such as ITIL foundation.
• Additional beneficial certifications such as CNET and CDCDP etc.

Required experience:

• Seasoned experience in data centre applications, as well as server and non-desktop computer hardware, software, systems and other resources within a data centre setting.
• Seasoned experience in a similar role, with strong understanding of IT and data centre operations.
• Seasoned experience in identifying and implementing innovative technologies and practices to enhance data center operations.
• Seasoned experience in analyzing and improving data center processes for increased efficiency and reliability.
• Seasoned experience in participating in / managing IT projects, including migrations, upgrades, and new implementations.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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