Customer Relation Officer

1 hour ago


Petaling Jaya, Malaysia ED'Therapy Full time

Handle incoming walk-in and online customers, phone calls, appointments and messages (existing customer).
- Maintaining student/teacher’s schedule.
- Attend to customers - both walk-in and appointments at HQ. Engage and establish rapport with customers during waiting time.
- Keep records of customer interactions, process customer accounts and file documents.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Update daily students’ activities, company info/announcement to parents.
- **REQUIREMENTS**_
- Working experience in Kindergarten is added advantage
- Fresh graduates are encouraged to apply
- Excellent interpersonal and communication service skills, enjoy dealing & interacting with people.
- Customer orientation and ability to adapt/respond to different types of characters.
- Team player, Self-motivated and self-directed.
- Organized, able to work in a high volume, fast-paced working environment.
- Proactive and keen to learn.
- Good spoken and written English and Bahasa Malaysia

**Job Types**: Full-time, Permanent, Contract, Fresh graduate

Pay: RM2,200.00 - RM2,600.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have your own transportation?

**Experience**:

- Customer service: 1 year (required)



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