F&b Supervisor

2 days ago

Sepang, Malaysia Ormond Group Sdn Bhd Full time

Greet guests warmly, provide menu recommendations, and take accurate orders to ensure an enjoyable dining experience.
- Serve food and beverages promptly and efficiently, following standard serving procedures and ensuring proper table settings.
- Responsible for the setup, arrangement, and cleaning of tables and dining areas before, during, and after service.
- Handle guest inquiries and address any concerns or complaints with a professional and positive attitude, escalating issues to the F&B Supervisor or Manager if necessary.
- Collaborate with the kitchen staff to ensure timely delivery of food items and accuracy in order preparation.
- Maintain a thorough knowledge of all food and beverage offerings, including ingredients and preparation methods, to provide detailed information to guests.
- Suggest and up-sell menu items to enhance the dining experience and contribute to revenue generation.
- Handle cash and electronic transactions accurately, process payments, and return change to guests as required.
- Comply with all health and safety regulations, maintaining cleanliness and hygiene standards in all F&B areas.
- Participate in daily briefings to stay informed about special events, menu changes, and any other relevant information.
- Assist in the inventory management of food and beverage supplies, reporting shortages or damages as necessary.
- Support the F&B team during events and functions, ensuring seamless execution and customer satisfaction.
- Adhere to Ormond Group's policies and procedures, including those related to dress code and conduct.
- To assist F&B Manager by leading the food and beverage service staff in facilities in F&B Operations in Ormond Group.
- Ensuring that the work environment is safe by following all local, state, and federal regulations regarding workplace safety; complying with HALAL and HACPP food safety guidelines.
- Monitoring the quality of food products to ensure they meet clients' and company standards
- Establishing and enforcing rules regarding employee conduct and workplace safety procedures to ensure the safety of all staff members
- Monitoring inventory levels of food products to ensure they are consistent with sales trends over time
- Analyzing customer data to determine preferences and purchasing patterns so that new products canbe added to the menu or existing products can be discontinued if they are not selling well.
- Manage Incidents and complaints.

**Job Requirements**:

- Fluent in Bahasa Malaysia and English.
- Friendly, reliable, and punctual.
- Strong communication skills.
- Good interpersonal skill.
- Positive attitude and commitment to customer satisfaction.
- Previous cashier experience is a plus.

**Benefit summary**:

- Medical benefits - Outpatient & clinic - Unlimited for staff
- Medical benefits - Hospitalization - RM 75,000 per year for staff and spouse inclusive up to 5 children
- Dental benefits - RM 1,000 per year
- Free hotel stays at our property (Vacation)

Pay: RM1,800.00 - RM2,400.00 per month

**Benefits**:

- Dental insurance
- Health insurance

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