Credit Recovery Officer

1 week ago

Petaling Jaya, Malaysia REICHTUM RESOURCES Full time

**IMMEDIATE HIRING **

**Job Title: Call Center Officer | Credit Recovery Officer**
- **Job Summary**:_

As a Credit Recovery Officer, you will play a crucial role in the financial health of the organization by managing and recovering outstanding debts from customers. Your primary responsibility will be to work with customers to negotiate payment arrangements, collect overdue payments, and minimize the risk of bad debt. You will utilize your communication skills, negotiation abilities, and knowledge of debt collection practices to achieve recovery targets while maintaining positive customer relationships.
- **Job Descriptions**:_
- **Debt Collection**: Contacting customers who have overdue payments to negotiate repayment terms and collect outstanding debts.
- **Payment Negotiation**: Negotiating payment plans and settlement agreements with customers based on their financial circumstances and the organization's policies.
- **Documentation**: Maintaining accurate records of all communication with customers, including payment agreements, promises to pay, and any disputes or issues raised during the collection process.
- **Skip Tracing**: Utilizing skip tracing techniques to locate customers who have moved or changed contact information to ensure effective debt collection.
- **Reporting**: Providing regular reports on debt collection activities, including the status of outstanding debts, payments collected, and any challenges or trends observed during the collection process.
- **Problem Solving**: Resolving customer inquiries, disputes, and complaints related to overdue payments in a timely and effective manner.
- **Legal Action**: Initiating legal action, such as filing lawsuits or engaging with third-party collection agencies, when necessary to recover outstanding debts.
- **Targets and Goals**: Meeting or exceeding performance targets and goals set by management, such as collection targets or call volume quotas.
- **Requirements**:_

1) Malaysian **ONLY**.

2) Min **SPM** and above.

3) Can speak and listen well.

4) Experienced or No Experienced **(Training will be provide).**

5) Good attitude, disciplined and open mindset to learn.

7) Basic knowledge in Microsoft word & excel

8) Interested in working as a team.

9) Can start working **IMMEDIATELY**.
- **Salary Package & Benefits**:_
- Basic Salary (Start on RM1,700.00 - RM2,500.00).
- Commission up to RM 5,+++
- Yearly Bonuses.
- Annual vacation package
- **Location**:_

Petaling Jaya, Malaysia

**Interested? Kindly please contact : 010 273 1928 (Mr. Shan) | 011 1171 9073 ( Mr. Vicky )**

**Salary**: RM1,700.00 - RM5,000.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

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