Internship - IT Service Management, Knowledge Management
1 week ago
Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.
- Analysis of IT Service Management processes
- Incident management
- Request management
- Improve the Knowledge Management processes
- Analysis of current situation in the knowledge management system and process
- Plan and develop improvement in the knowledge management system and process
- Collaborate with other IT team to create and update knowledge articles
- Search engine
- Chatbot
- Machine Learning predictive model
- Student in Information Systems or Computer Science
- Knowledge in area of IT Service Management, ITIL, and especially in the “Knowledge Management process”.
- Knowledge about ServiceNow would be beneficial.
- Minimum internship period: 4 months
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