Outlet Supervisor

2 weeks ago

Kuala Lumpur, Malaysia KOKOS SDN BHD Full time

**RESPONSIBILITIES**

**Supervision and Leadership**:

- Oversee the day-to-day operations of the F&B outlet.
- Lead and motivate a team of staff, including waiters, chefs, and support staff.
- Provide guidance and training to ensure the team delivers exceptional customer service.

**Customer Service**:

- Ensure a high standard of customer service is maintained at all times.
- Address customer concerns or complaints promptly and professionally.
- Create a welcoming and friendly atmosphere for guests.

**Operational Management**:

- Manage inventory levels, ordering, and stock rotation to minimize waste.
- Monitor and control costs to ensure the outlet operates within budget.
- Implement and enforce health and safety standards.

**Quality Control**:

- Ensure the quality and presentation of food and beverages meet the established standards.
- Conduct regular inspections to maintain cleanliness and hygiene.

**Staff Scheduling**:

- Create and manage staff schedules to ensure adequate coverage during peak hours.
- Coordinate with HR for recruitment, training, and performance evaluations.

**Sales and Upselling**:

- Implement strategies to increase sales and upselling opportunities.
- Work with the marketing team to promote special events or promotions.

**Reporting**:

- Prepare regular reports on sales, inventory, and other relevant metrics.
- Provide insights and recommendations for improvement based on the reports.

**Qualifications**:

- Minimum of 1 year of experience in a supervisory role in the F&B industry.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Knowledge of food safety and hygiene regulations.
- Familiarity with POS systems.

**VACANCY AVAILABLE AT**:
Amerin Mall, Seri Kembangan

Amcorp Mall, PJ

Batu 9 Cheras

3 Damansara

3 Element, Seri Kembangan

**Job Types**: Full-time, Part-time, Permanent, Internship, Fresh graduate

Pay: RM2,200.00 - RM2,600.00 per month

**Benefits**:

- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay

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