Fraud Investigator

**About us**: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely **The role in a nutshell**: Join our growing Anti-Fraud Monitoring team based in Kuala Lumpur, Malaysia reporting directly to the Fraud Monitoring Team Lead. As part of the broader Anti-Financial Crime (AFC) function, you'll work in a fast - paced, global environment, collaborating closely with Engineering, Product, Legal, and other internal teams to help protect Luno and its customers from fraud. **About the team**: Our Anti-Fraud team is responsible for identifying and responding to fraud risk across Luno's global business. We're on a mission to build a world-class capability that detects and mitigates fraud effectively, keeping the "good guys in and bad guys out." We respond swiftly to fraud related threats, ensure red flags are identified early, and maintain robust processes that support secure and seamless operations for our customers. **Your mission will involve**: - Responding to fraud-related queries from banks, payment partners, and internal stakeholders regarding bank fraud, card fraud, and chargebacks. - Gaining hands-on exposure to payment systems, card processing, and transaction flows in the context of fraud mitigation. - Liaising with legal teams, law enforcement, investigators, and impacted customers to manage fraud investigations. - Reviewing alerts, accounts, and transactions to detect suspicious activity and taking prompt, informed action. - Partnering with senior investigators to proactively identify and address fraud patterns or emerging threats. - Balancing time-sensitive priorities and workflows across multiple fraud cases. - Engaging with customers to clarify unusual account activity with empathy and professionalism. - Supporting investigative work for cross-functional teams, contributing to case resolutions. - Identifying improvements to systems, tools, or processes that enhance customer protection. - Maintaining detailed and accurate logs, and preparing high-quality investigation reports. **A little about you**: - Hold a relevant qualification from an accredited institution. - Have experience in a related sector (e.g. fintech, crypto, payment processing, or forensics). - Strong analytical skills and attention to detail. - High level of integrity and a strong sense of responsibility. - Excellent problem-solving and critical thinking capabilities. - Confident communicator with strong written and verbal English skills. - Comfortable working independently and managing time effectively. - Friendly, proactive, and driven to make an impact. - Familiarity with cryptocurrencies is a strong advantage. **You'll stand out if you have**: - Hands-on experience in digital forensics, cybersecurity, dark web research, OSINT, counter-terrorism, financial crime, insider threat, or legal investigation. - A deep curiosity about crypto and direct experience using multiple blockchains or crypto exchanges. **Life at Luno**: - Forward-thinking and ambitious team that values diversity, hard work, novel thinking and the continuous quest for excellence. - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Improve body and mind, with excellent private medical insurance. - Access to educational resources through Learnerbly. - Generous maternity / paternity and even paw-ternity for your furry friend. - Annual Inspiration Day. - A collaborative, friendly work community, with regular social events. - Free lunch and snacks. - 0 fees with Luno from the day you start.* - Offer only available on Luno Instant Buy, not Luno Exchange We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LI-Remote