Customer Service

1 week ago

Tanjung Tokong, Malaysia Career Wise Full time

**Responsibilities**:

- Providing exceptional service from the moment they arrive until they check out. This includes greeting guests, addressing their needs, and ensuring a pleasant stay.
- Efficiently processing guest check-ins and check-outs, verifying guest information, and addressing any billing and inquiries are handled promptly and efficiently.
- Assigning rooms to guests based on their preferences and special requests, while also considering room availability,
- Providing information about the hotel's amenities, services, and local attractions Assisting guests with their requests
- Accurately processing payments, explaining charges, and resolving billing discrepancies or issues.
- Handling guest complaints, inquiries, concerns, or requests professionally and resolving issues promptly to ensure guest satisfaction
- Updating and following up on outstanding inquiries, requests, and complaints on a daily basis
- Managing guest records, performing data entry, and maintaining accurate reservation and billing records
- Ensure all areas are well maintained in a professional and clean manner during the shift.
- Work closely with relevant departments, such as housekeeping, maintenance, or inspection teams, regarding room status.
- Perform any other ad hoc tasks as and when required.

**Job Requirements**:

- Be responsible, punctual, work independently, organized, self-motivated, and detail-oriented.
- Communication and interpersonal skills are crucial for providing top-notch service and resolving guest issues.
- At least 2 years of working experience Hospitality, customer service, receptionists, or any related field will be an advantage.
- Good interpersonal skills with the ability to communicate with all levels of employees
- Good organizational and multitasking abilities
- Look presentable and have a positive attitude.
- Willingness to work varying shifts, including weekends and holidays.
- Must be willing to work overtime if necessary.
- Able to speak multi language will be added advantages such as Japanese, Mandarin, Korean.

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