Customer Support Specialist

4 days ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Position : Customer Service Representative (Arabic Speaker) - Immediate Hiring**

**Location: Kuala Lumpur**

**Tenure: 1 year Contract (renewable basis)**

**Salary: RM 4200 - 6500**

**Responsibilities**:

- Assist customers with product/service inquiries, orders, and troubleshooting issues.
- Provide accurate information and resolve customer complaints in a timely manner.
- Maintain a high level of professionalism and customer service standards.
- Document customer interactions and follow up on pending cases.
- Collaborate with internal teams to ensure excellent customer support.

**Requirements**:

- Fluent in Arabic, and English (both spoken and written).
- Previous experience in customer service or a related field is preferred.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in using CRM systems and Microsoft Office.
- Flexibility to work in shifts, including weekends and holidays if required.
- Preferred Qualifications:

- Experience in an international customer support environment.
- Familiarity with e-commerce, technology, or finance-related customer service.

**Job Type**: Contract
Contract length: 12 months

Pay: RM4,200.00 - RM6,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- Arabic (required)

Work Location: In person

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