Service Advisor

3 days ago

Kuala Lumpur, Malaysia Stuttgarage - Continental Car Specialist Full time

**Stuttgarage Continental Car Specialist** is looking for Service Advisor with an experience in automotive industry. You will be the main point of contact for customers, helping them through their service journey and making sure they get the best experience possible

Key Responsibilities

**Customer Service & Communication**
- Greet customers professionally and assess their service needs.
- Advise customers on estimated costs, parts required and job timelines.
- Provide clear explanations of work performed, charges and warranty coverage.
- Keep customers updated on repair progress, delays or additional recommendations.

**Service Workflow Management**
- Open job cards, record vehicle details, complaints and inspection findings.
- Coordinate with technicians, parts department and job controllers to ensure smooth workflow.
- Monitor work-in-progress and ensure timely completion of repairs.
- Conduct final vehicle checks and assist with vehicle handover to customers.

**Sales & Revenue Contribution**
- Promote additional or preventive services such as service packages and vehicle accessories when appropriate.
- Support service campaigns and throughput targets set by the branch.

**Documentation & Compliance**
- Prepare accurate cost estimates, invoices and warranty claims in compliance with company procedures.
- Maintain proper records in the service system and ensure all documentation is complete.

**Customer Follow-up & Satisfaction**
- Conduct post-service follow-ups to ensure customer satisfaction.
- Handle customer inquiries and complaints professionally to build long-term relationships.

**Skills & Requirements**:

- Minimum 1-year of experience as Service Advisor or customer facing
- Eager to experiment, learn from feedback and adapt quickly
- Naturally inquisitive with a strong desire to learn and understand
- Familiar with the end-to-end SA process, including job card preparation, customer communication and workflow management
- Good interpersonal and communication skills
- Able to work in a team
- Basic computer literacy (Google Sheet/MS Excel, WhatsApp etc)

**Find us;**

**Job Types**: Full-time, Permanent

Pay: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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